Choose the number of licenses you want to purchase and a billing frequency.Scroll to find the Microsoft Teams Phone Resource Account license.In the left navigation pane, go to Billing > Purchase services > Add-ons. This is usually the account you used to sign up for Microsoft 365. Open the Microsoft 365 admin center and sign in with a user that is a Global admin.If you have Teams Phone Resource Account licenses, they'll appear as Microsoft Teams Phone Resource Account. To see if you already have Teams Phone Resource Account licenses in your tenant, sign into the Microsoft 365 admin center using an account with Global admin permissions. If you purchased Teams Phone Standard, Teams Phone with Calling Plan, or Teams Shared Devices licenses, you still need to complete the purchasing process for your allocation of Teams Phone Resource Account licenses, but your allotment of licenses will be zero cost at checkout. We cover how to assign the license to a resource account later in this article. For details on how to obtain these licenses, see Microsoft Teams Phone Resource Account licenses. Subscriptions with Teams Phone have access to a zero-cost allocation of Microsoft Teams Phone Resource Account licenses, and if more are needed, extra Microsoft Teams Phone Resource Account licenses can be purchased at a cost. Obtain Microsoft Teams Phone Resource Account licensesĮach resource account requires a license in order to work with auto attendants and call queues, known as a Microsoft Teams Phone Resource Account license. Chat and presence are not available for these accounts. Resource accounts used for auto attendants and call queues are disabled for sign in and must remain so.
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